FAQs
Frequently Asked Questions
At Yo Majesty Cosmetics, we’re dedicated to providing you with exceptional skincare and a seamless shopping experience. We’ve compiled answers to the most common questions about our products, subscription options, shipping, and more to ensure you have all the information you need.
If you don’t see your question here, feel free to reach out to us directly – we’re always happy to help!
General Questions
What is Yo Majesty Cosmetics?
Yo Majesty Cosmetics is a UK-based luxury skincare brand that specializes in creating natural, ethically sourced products. We aim to enhance your natural beauty with high-quality formulations designed to brighten, nourish, and care for your skin.
Who is Yo Majesty Cosmetics for?
Our products are designed for everyone who values natural, effective skincare. Whether you’re looking to address specific skin concerns or simply want a glowing, healthy complexion, our products cater to all skin types and tones.
Are your products handmade?
Yes, all Yo Majesty Cosmetics products are crafted with care to ensure the highest quality. Our small-batch approach helps maintain the integrity of our natural ingredients.
Are your products eco-friendly?
We’re committed to sustainability and use eco-friendly packaging wherever possible. We also prioritize ethically sourced ingredients that are kind to both your skin and the planet.
Product Questions
What are the benefits of your Turmeric & Manuka Honey Brightening Soap?
This soap is designed to brighten the skin, even out tone, and provide deep nourishment. Turmeric helps with discoloration and dullness, while manuka honey hydrates and soothes the skin. It also contains many other great ingredients that are great for boosting the effects of brightening and hydrating effects!
How long does the mini soap last?
Our mini soap is crafted to last approximately 3–5 weeks with regular use, making it perfect for trying out the product before committing to a full-size bar.
Do your products contain harsh chemicals?
No, our products are free from parabens, sulfates, and other harsh chemicals. We focus on 100% All natural, skin-loving ingredients that deliver results without compromising your skin’s health.
Can your products be used during pregnancy?
Yes, our products are safe for use during pregnancy as they do not contain harmful chemicals. However, we recommend consulting your healthcare provider for any specific concerns.
Subscription Questions
How does the subscription model work?
When you subscribe, you’ll receive your first order FREE (a mini version of the product you select). After that, you’ll enjoy 20% off every subsequent order, delivered directly to your door each month.
Is there a subscription fee?
No, there is no additional subscription fee. You only pay for your discounted orders (after the free trial) and any applicable delivery charges.
Can I cancel my subscription?
Yes, you can cancel your subscription anytime without penalties. Just contact our customer service team or manage your subscription through your account.
Can I choose the delivery frequency?
Currently, our subscription is set for monthly deliveries to ensure you never run out of your favorite product.
How much is delivery for the free trial?
The free trial requires a small delivery fee of just £2.50 in the UK.
Ordering and Delivery
How long does delivery take?
Orders within the UK typically arrive within 3–5 business days. International delivery times may vary.
Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times depend on your location. FIND OUT THE CHECKOUT!
What is your return policy?
We accept returns for unused and unopened products within 14 days of delivery. Please contact us to initiate the return process. Refund or replacement shall be issued only after product has been returned, inspected and reasonable reason for a refund or return.
What if I’m not satisfied with a product?
If you’re not happy with your purchase, reach out to us. We’ll work with you to find a solution, whether it’s a replacement or refund.
Contact and Support
How can I contact Yo Majesty Cosmetics?
You can reach us via email at info@yomajestycosmetics.com or through our social media platforms on Instagram and TikTok @YoMajestyCosmetics.
You can also WhatsApp us on +44 7873433164.
Do you offer personalized skincare advice?
Yes, we’re happy to help! Send us a message detailing your skin concerns, and we’ll recommend the best products and tips for your routine.